Tech Email #12: I Just Like This One

Yeah, I have a problem, I had to get up at 4:50 this morning in order to get on the internet so I can download msn 6, (as advised by your service rep [omitted]) because I couldnt get on the internet, as usual, yesterday evening about 8:25 pm. Its nothing unusual you understand, happens all the time, it may work ok for a few days, I can get e-mail, the internet, no problem, then it goes to hell in a hand basket and E-mail cant “find the server” and my web page “cannot be shown at this time”.

I have sent you guys e-mails and talked many times to [omitted] and even [omitted] about this problem, always in the evening, and both of them say there is nothing wrong with my equipment or their equipment, but there is something wrong somewhere, [Your company] tells me that they have plenty of modoms or whatever eqiupment they need to handle the traffic on [your domain] but I dont believe it anymore, other wise why is it that the it always starts having this trouble in the evening as soon as the kids get out of school?.

So I have to get up an hour early so I can use my PC to do what you advise in this newsletter, download norton after I download msn 6. But thats ok, wait until you get my bill this month, Im doing what I promised to do when I signed up with [you] for computer service, im paying the bill, [you are] not holding up [your] side of the contract by provideing me with the service I was promised. Therefore I am pro-rating the bill, and maby if I tell my attorney to start a breech of contract suit, I will get somebodys attention long enough to see what is wrong.

YOU THINK!

M. B.

Tech Email #11: M’Laddie Reckons Himself a Poet

Have a few problems ….and the creek doesn’t rise. Am planning to visit you Monday. That is if Mail Delivery condescends to honor my request, or even accidentally do something right for a change.. seeing as they can’t even find themselves now, I can only hope.

HC

PS: Have made copies of some nonsense that defies any rational explanation.

Tech Email: #10: Kids and Netscape

Please help my son worked on my computer and changed the netscape. It lost all my settings to access my mail box. the old setting that I have are mail server [IP address] same for POP3 and SMTP I need to know how to reset my access to my mail box. what is the pop3 connection. When I put my email address in the new netscape it puts in smtp as [my domain] I don’t know how to put in the pop3. what do I put in exactly? please help. I don’t know what I am doing wrong

S. A.

Tech Email #9: Just Email Me a Copy of Windows. Thanks!

I am having a lot of trouble staying on-line. Something about a 60 sec. delay with server. What can I do ?

Also can you e–mail the windows 98 installation . I was give M.E.

thank you

K. P.

Tech Email #8: Your Service Sucks but Jesus Rules!

If you are going to charge us 19.95 a month than we ought to be able to get reliable service. It’s not like we have another choice for phone service or Internet service (unless we want to pay a huge long distance bill) As it is you won’t cut our rate even though we have to pay twice, once to msn and once to you all for internet access (For $20 dollars a month with MSN we get 9 e-mail accts, not just one). Even [omitted] will give their customers who use other service providers such as AOL or MSN a break so that they don’t have to pay long distance charges or $40 a month.

We are constantly knocked off line or getting busy signals when trying to log on! Last weekend we couldn’t even get on the internet, all weekend long, because of your equipment malfunctioning! It seems to me that you either need to add another phone number or maintain your equipment better. We are paying for unlimited internet usage, but if we can’t get on half the time, or get knocked off line the other half of the time than you should charge us accordingly! We have lived in many different places and had many different phone companies, but you all are the first that I’ve ever seen who change your policies, plans, and prices with out notifying us of the changes (ie: community calling plan went from 500 minutes for $16 to 300 minutes for $19 a month.

You’ll notice that the only services we now have with you are local calling and the associated features, and Internet Service, that is because of the way you all handle business. Eventually you will have competition and if you want to keep the customers you have then you need to offer good service at reasonable rates! As you are the only choice for local phone service, you have us over a barrel but that is no excuse for poor service, or even poorer customer relations. I would appreciate a response to this message.

Sincerely, [omitted]

Jesus Rules!