Sometimes, in the course of our daily lives, the inexplicable happens. I don’t perform a technical support function anymore in my job. I used to; that’s for sure. And no one is happier than I that I no longer have to deal with technical support cases. I know there are those of you who do this for a living every day of your lives, and my hat is off to you. I don’t know how you can put up with the untrained masses every working hour of every day without going completely insane.
Periodically, I catch an e-mail or a phone call for technical support. I monitor the tech folks now and then to make sure they are giving our customers adequate support when they need it. A few of these intercepted calls or e-mails are going to wind up here with a header that begins with ‘Tech Email’ or ‘Tech Call’. The reason for this is simple: They are scary, hilarious, ridiculous, ominous or in some other way hysterical or cautionary and should be provided as lessons to everyone else. If nothing else, I hope they prove amusing and entertaining, if not thought provoking.
Please feel free to comment on any of the ‘ph33r’ posts you see here. I’m sure the responses they get will be as interesting, if not more so, than the originals.