I hope availability to internet improves as I am about to look for new provider. How many times you have to try, -try again, & try again! Then without any warning you just stop. Pls tell me how many hours per week I use your service.

Yeah, I have a problem, I had to get up at 4:50 this morning in order to get on the internet so I can download msn 6, (as advised by your service rep [omitted]) because I couldnt get on the internet, as usual, yesterday evening about 8:25 pm. Its nothing unusual you understand, happens all the time, it may work ok for a few days, I can get e-mail, the internet, no problem, then it goes to hell in a hand basket and E-mail cant “find the server” and my web page “cannot be shown at this time”.

I have sent you guys e-mails and talked many times to [omitted] and even [omitted] about this problem, always in the evening, and both of them say there is nothing wrong with my equipment or their equipment, but there is something wrong somewhere, [Your company] tells me that they have plenty of modoms or whatever eqiupment they need to handle the traffic on [your domain] but I dont believe it anymore, other wise why is it that the it always starts having this trouble in the evening as soon as the kids get out of school?.

So I have to get up an hour early so I can use my PC to do what you advise in this newsletter, download norton after I download msn 6. But thats ok, wait until you get my bill this month, Im doing what I promised to do when I signed up with [you] for computer service, im paying the bill, [you are] not holding up [your] side of the contract by provideing me with the service I was promised. Therefore I am pro-rating the bill, and maby if I tell my attorney to start a breech of contract suit, I will get somebodys attention long enough to see what is wrong.

YOU THINK!

M. B.

Have a few problems ….and the creek doesn’t rise. Am planning to visit you Monday. That is if Mail Delivery condescends to honor my request, or even accidentally do something right for a change.. seeing as they can’t even find themselves now, I can only hope.

HC

PS: Have made copies of some nonsense that defies any rational explanation.

Please help my son worked on my computer and changed the netscape. It lost all my settings to access my mail box. the old setting that I have are mail server [IP address] same for POP3 and SMTP I need to know how to reset my access to my mail box. what is the pop3 connection. When I put my email address in the new netscape it puts in smtp as [my domain] I don’t know how to put in the pop3. what do I put in exactly? please help. I don’t know what I am doing wrong

S. A.

I am having a lot of trouble staying on-line. Something about a 60 sec. delay with server. What can I do ?

Also can you e–mail the windows 98 installation . I was give M.E.

thank you

K. P.